At Crown Coins Casino, player well-being comes first. We’re a free-to-play social sweepstakes casino, not a real-money gambling site, so play happens with virtual coins: Crown Coins (CC) for entertainment play and Sweeps Coins (SC), which may be redeemed for cash prizes or gift cards once the applicable play requirements are met.
It’s still important to keep things balanced. Honestly, even social casino play can take up more time or attention than intended, so we’ve built in tools to help you stay in control.
Coin Package Purchase Limits
To help manage spending on optional coin packages, you can set limits for yourself:
- Daily coin package purchase limit
- Weekly coin package purchase limit
- Monthly coin package purchase limit
These limits are there to help you avoid spending more than you planned. You can review or adjust them through your account settings, subject to any cooling-off rules that may apply.
Sweeps Coins can also be obtained without purchase, and no purchase is necessary to take part in Crown Coins Casino sweepstakes play.
Time-Outs
If you feel like you need a short break from playing, you can request a temporary cool-off period:
- 24 hours
- 7 days
- 14 days
During this time, access to your account and marketing communications will be blocked. It’s a simple way to step back, reset, and focus on other parts of your life without extra distractions.
Self-Exclusion
If you need a longer break, or you’d prefer to avoid social casino play for a set period, self-exclusion options are available:
- 1 month
- 3 months
- 6 months
- 12 months
Access to your account will be blocked for the period you choose. Once that time has passed, you may be able to reactivate your account according to Crown Coins Casino’s account rules and review process.
Account Closure
If you’re feeling overwhelmed or you no longer want to use Crown Coins Casino, please contact us directly at support@canada-crowncoinscasino.ca to request permanent account closure.
Our team is here to help with that decision. It’s actually better to reach out early if play no longer feels fun or manageable.
Recognising Problem Play
Warning signs may include:
- Spending more time or money on coin packages than originally planned
- Playing to try to recover previous losses or disappointment
- Borrowing money to buy coin packages
- Hiding play activity from friends or family
- Feeling anxious, stressed, or irritable when not playing
If these behaviours start to feel persistent, we strongly encourage you to seek professional support. Social casino play should be entertainment, not something that creates pressure in your daily life.
Support Resources
Confidential help is available across Canada through trusted services:
- ConnexOntario: 1-866-531-2600 / https://www.connexontario.ca
- Responsible Gambling Council: https://www.responsiblegambling.org
- Gambling, Gaming & Technology Use: https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/gambling
These resources offer support for people dealing with gambling-related or gaming-related concerns, plus practical information on safer play habits.
Age Restriction
Our services are available only to persons aged 18 years and over. We use verification measures to help prevent underage registration and play. Parents and guardians are encouraged to use parental control software to restrict access to social casino and sweepstakes gaming websites.
Remember, Crown Coins Casino is for entertainment. Crown Coins have no monetary value, and Sweeps Coins are promotional coins that may be redeemable for prizes only when the relevant requirements are met. If playing stops being fun, please take a break and reach out for help.